Privacy Policy

Privacy Policy

Introduction

Welcome to https://end-of-tenancy-clearance-birmingham.vibereports.co.uk (hereinafter referred to as “End of Tenancy Clearance Birmingham,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information about you when you interact with our website, applications, services, and products.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, applications, or services linked to our website but operated independently. These entities have their own privacy policies governing the collection and use of your data, so it’s essential to review them when accessing such external resources.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

  • As an Authorized User: When you sign up to use our applications or services, we collect and process personal information necessary for account creation and management.
  • Website Visitors: We track user interactions on our websites to improve content delivery and user experience.
  • Communications: If you choose to receive newsletters, emails, calls, or texts from us, we’ll use your contact details for these purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile pictures.
  2. Payment Information: Credit card or debit card details, billing addresses, and transaction histories when you make purchases.
  3. Financial Information: Bank account information for direct debits or other financial transactions.
  4. Purchase Information: Items bought from our services, quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, and IP addresses to enhance user experience and analytics.
  6. Location Data: Geolocation data provided by your browser or device for location-based services.
  7. Feedback: Comments, reviews, and ratings you share with us to improve our products and services.
  8. Social Media Information: If you log in through social media accounts, we may receive information from those platforms about your activities.
  9. Product Information: Details about products you view, search for, or purchase on our sites.

We gather this data through direct input from users, tracking technologies (like cookies), and third-party partners who share user information with us, always respecting applicable privacy laws.

Cookies

We use cookies to enhance your experience and provide valuable insights:

  • Strictly Necessary Cookies: These ensure core website functionality, such as secure login.
  • Preference Cookies: Customizing content delivery based on user preferences.
  • Analytics Cookies: Tracking site usage for performance metrics and improvements.

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Retention and Deletion

We retain personal data as necessary to fulfill the purposes it was collected for, in compliance with applicable laws:

  • Financial and transaction records are kept for tax and regulatory requirements.
  • User accounts remain active until explicitly deactivated by the user or until we have no legal obligation to retain them.

Once the data’s purpose is fulfilled, we securely delete or anonymize it to protect your privacy.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption for secure communication and data storage.
  • Engaging reputable third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security protocols.

Children’s Privacy

Our services are not intended for children under 18 years old, and we do not knowingly collect personal information from minors. If you believe we have collected such data by mistake, please contact us immediately so we can take appropriate action.

Your Rights (Dependent on Location)

The privacy rights of our users vary based on their geographical location. Here’s a general overview:

  • Access: You have the right to request access to and receive information about the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete personal data we have about you.
  • Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data from our systems.
  • Restriction: You have the right to limit our processing of your personal data in specific situations.
  • Portability: You can obtain and transfer a copy of your personal data in a structured, commonly used format.
  • Objection: You have the right to object to certain uses of your personal data, including direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact our Data Privacy Team at your convenience. We will respond to your requests as soon as possible within the time frames set by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for data removal, or questions, please contact us:

We appreciate your trust in our company, and we are committed to protecting the privacy of our users worldwide.